In accordance with the Consumer Protection Law (Official Gazette RS No. 62/2014), you are entitled to withdraw from the contract within 14 days from the date the goods were delivered to you, without giving any reason.

You can download the withdrawal form HERE.

Print and complete the form, sign it (and certify it for legal entities), and send it to the following address:

Plus Pharmaceuticals DOO Kragujevac

Janka Veselinovića 2

34000 Kragujevac, Serbia

+381 60 417 04 14

You can contact us via email at info@plus-pharmaceuticals.com or by calling +381 60 417 04 14. Our operators will ask you for information about the items you want to return and your order number. You will then receive an email with detailed return instructions and the required form.

• The customer exercises the right to withdraw from the distance or off-premises contract by submitting a withdrawal statement to the seller within 14 days from the date the goods were delivered to the customer or a third party designated by the customer who is not the carrier.
• The withdrawal statement becomes legally effective from the day it is sent to the seller. After the 14-day period, the product can no longer be returned.
• By withdrawing from the contract, you are released from all obligations, except for the costs related to returning the goods. Products must be unused, undamaged, and in their original packaging, accompanied by the original invoice and the withdrawal form.
• Upon receipt of the product, it will be verified whether it is intact and undamaged. The customer is responsible for any defects or damage resulting from improper handling, meaning the customer is liable for any decrease in product value due to handling beyond what is necessary to determine its nature, characteristics, and functionality. If it is determined that damage occurred due to customer misuse, the refund will be denied and the product returned at the customer’s expense.
• Article 33 of the Consumer Protection Law
• If the customer exercises the right of withdrawal, the contract is considered null and void, and obligations prescribed by Articles 34 and 35 of the Law shall apply.
• The seller is obliged to promptly refund the amount paid by the customer under the contract, no later than 14 days from receiving the withdrawal statement and the product. In distance or off-premises contracts, the seller must refund the customer after receiving or collecting the goods or receiving proof that the customer has sent them back, whichever occurs first.